Roles

We have the moderator's roles set out here. We are still in the development stages, so more will be added, and streamlined as we go along.

In this audio we have an overview of the moderator roles as well as the requirements to get the schedule for each moderator to fill out times they can moderate in the room. Listen while you read. The spread sheet with the schedule has now changed to a Google Calendar.


There is a Google Calendar with the moderators schedule on Google, and you will be able to access it after you fill out the update webform on this blog. We will then send an email invitation giving you the details to access it. This is why we need your email addresses. The calendar must be filled out by each moderator giving us the times they are able moderate in the room.

We should have a member's list ready for you shortly, meanwhile, if someone comes into the room, ask them whether they are a member or not.

Here are a few points for your attention, but we will have a complete "Moderators Role" compiled which will replace this. Meanwhile, kindly take note of these "duties":

Probably the most vital aspect of your role is having a commitment to be present in the live conference room at scheduled times. If you are scheduled for a time slot, and you cannot be there, please try to find a replacement, and advise either Julie or Hyla


As a moderator you are the 'live' front of SFS. You will often be the first point of contact for visitors. You will be expected to be able to:

* Welcome visitors warmly

* Offer to run a short presentation (Once these are available)

*Get all visitors full name and location. Tell them what time it is for you and ask where they are and what time it is for them. Keep it natural and helpful ... if it comes up or its natural to ask them ... you can get their ..... city, email address and skype if applicable, and report in the moderators skype as well as any questions from visitors, We can show you how to find them just by first and last name and location or we can do that if you get this at least and report it. We will want to follow up with them.

* Answer any questions to the best of your ability, or tell them that someone will contact them asap. There are many resources on the moderator's blog, as well as on the homepage in the room. Should you not find an answer, tell them that someone will contact them asap, and report this to Julie or Hyla.

* If visitors are not members yet, persuade them to join up for free,.We will do a search to place them under their sponsor later as well as train you to look up their sponor. Of course they will have signed up if they have a sponsor. But if they are NOT yet a member... they came to the room because they are on a member's SFS ezine in most cases. You can ask them to copy and paste the last email they got with SFS in the subject line to find out who sent them and look up that members rid (referal id) number... then we can send them their sponsors SFS affialite link. And if you don't manage to do this we will base on your reporting to us who they are and who they came from.
Therefore, it would be good to ask them how they found us ... and have them check their email for a message starting with SFS in the subject. Ask who sent it to them.

* Guide guests through the homepage in the room and explain the training schedule and encourage them to come to live training sessions.

* Show them the links to individual days...... Tell them that we have archives of each of the live session's 7 day topics if they either cannot make it live or want to repeat a training to act on it on their own time. We often do demonstrations and do things together... practical sessions. Some people can follow while others are faster or slower and can use the recorded training on their own time at their own speed. Do encourage them to take action to succeed!

* Encourage guests to sign up for Sales Funnel Secrets blog updates of trainings by completing the webform on the blog. They will get a weekly email with links to a summary of each of the 7 daily topics archived from the past week ... and whats coming to plan to attend on days of their interest.

* Do a certain amount of advertising while in the room.

We will have all moderators on a rotator to receive advertising for their site and provide you a lead capture page, SFS ezine and blog to get advertising credits to from all our efforts so you can generate leads and build your own list. The more you participate in the advertising and moderating, the more "weight" your urls will have in the mutual advertising rotator. We will teach you how to advertise as well.

Skype

We need to communicate with you and you with us and all other moderators

Our Moderator Skype Room is used for 24/7 communcation with and from you. We will be using this new skype room now so click here to join it or ask us to add you to it, all moderators can add you. If you add yourself you will find it is automatically bookmarked and easy to find in your Bookedmarked chats. If one of the group adds you, remember to bookmark it yourself.

Purpose of the Moderator's Skype Room

It has the same purpose our original 2007 skype room had:

1. Report visitors and there contact details (Skype if they have it and email address and how they found this conference room, discussion details and needs or requests of theirs).
2. Report your hours daily and total monthly. (Mark your entries with a consistent search able word(s). Use Control F to find your hours to total them easily).
   

Tip

Q: I have bookmarked it the Skype Room for Moderators, how do I get back to it?

A: Your main Skype box has Bookmarked Chats in the top menues ... (currently under Chats ... but they have been known to move it to other menu so look around if its not there). There is a little arrow on Bookmarked Chats. Click that then the bottom box has the rooms you are bookmarked in. Just click the Skype room you want and it will open.

Look at these posts to get more info and watch videos and if you need more help come to the room and skype us and we will show you in desktop share ... we can even make more videos while we are showing you. Let me know if you have any video ideas and suggestions. We LOVE making videos to support you.

• How to Use a Support Skype Room
• Bookmarking Your Group Skype Chat
• How to Find a Group Skype Room again.
  

All moderators really should know to give this to anyone who needs to know how to use Group Skypes, Support Skypes Rooms, how to bookmark them, how to find them again, etc. Learn more about Support Skype Rooms here.

Put this in a notepad text file or bookmark this post to use for easy access as a moderator offering support to out members:

• How to Use a Support Skype Room http://incomeassurance.com/blog/?p=153
• Bookmarking Your Group Skype Chat http://incomeassurance.com/blog/?p=332
• How to Find a Group Skype Room again http://incomeassurance.com/blog/?p=152

We use one group Skype Room for the moderators, and to that end, we need certain agreements from you all. This will make it so much easier to communicate with each other and us and support each other, spell each other, ask for help from other moderators, report room activity, etc, etc, etc. If you do not have Skype you can get a free download and Skype Tips and Movies here. Then find Julie and Hyla on Skype (juliewolf) and (hymagw) respectively.

If you reply to the first moderator update email which has the below conditions in it, both Hyla and I will get it. And if you can agree to these terms and conditions below and in that email in writing, or in Skype, we can add you to the Group Moderator Skype:

1 ) Moderator Skype is for Moderator
business. Agree to move to private Skypes
when need to talk with someone in ongoing
extended text chats... if it is not related
to moderator work.


2 ) No cross promoting, no links to join things
other then SFS related and only under their
SFS sponsor. We are building teams.
This applies to the room as well.


3) Moderators must agree to remove yourself
from the group Skype if no longer a Moderator.
(you can stay if you want to keep in touch and
are friendly toward our cause.) But only you can
remove yourself and so you need to know that.
*See Video below.

Understood?
Agreed?

If yes, yes, then Skype Julie or Hyla, or reply to the moderator update emails and we are very eager to add you and get you in the loop. You will lose contact with us very easily if you don't get in this Group Moderator Skype. I cant WAIT to add you.

All moderators really should know to give this to anyone who needs to know how to use Group Skypes, Support Skypes Rooms, how to bookmark them, how to find them again, etc. Learn more about Support Skype Rooms here.

Put this in a notepad text file or bookmark this post to use for easy access as a moderator offering support to out members:

• How to Use a Support Skype Room http://incomeassurance.com/blog/?p=153
• Bookmarking Your Group Skype Chat http://incomeassurance.com/blog/?p=332
• How to Find a Group Skype Room again http://incomeassurance.com/blog/?p=152

How to add or remove yourself from Group Moderator Skype.

Here is a video of how to do both. Enjoy the video...

Rotator

Today I would like to begin to talk about and setup the Moderator Rotator url so you all can start building your list of SFS Ezine Subscribers. We need you all to have an SFS squeeze page or MMG lead capture page url to add to the rotator. Who needs one setup for them and how wants to set it up yourself? The more you can set it up yourself the more you will understand how the Sales Funnel system works and be able to help people with their setup steps.

Here are two videos showing the tracking on the Moderators MMG lead capture pages and the Rotator, and another video on the Tracking and Rotator... showing the initial hits from the first person (Bill Moore) to start advertising the Rotator and showing the Priority Status for the rotator based on hours in the room and other help you offer:

Moderator Benefit:

1. Get Leads and automate your follow up for....
2. Cultivating a ongoing relationship with your leads/list (sfs ezine does this)
3. Automate your follow up to keep your list responsive (SFS ezine follow up forever for you)
   
4. Build your own business or income by broadcasting to your list
5. As well as add to your sfs ezine.. leads and messages both
   

We will train you how to do all of the above.

Here is a SFS Training on Advertising (Sunday Topic) that will give you all some basic tips on advertising the Moderator Rotator url to get hits on your squeeze or lead capture pages with auto surfing.

Here we have a demo of using autosurf effectively while busy in the room.

We will update this post as needed.

---

Original two first meetings with moderators to plan out the Mod Rotator - two audios:

Listen to the two audios from todays live session:
Part 1:


Part 2:

RoomSound

How to make the room make a sound and record when a visitor comes and goes or leaves a text message

Audio of Today's Moderator Training by John

Watch this Video ... RoomSoundEnable ...



Find Julie in the room during moderator and SFS trainings. Schedule here. Download room here. John or Grover may also be a back up contact to get Julie in the room to talk to you.

I may also talk today about how to change your status in the room if you are a moderator in the room and need to step away, take a call, get lunch, or be un available. But this will be a separate post on this blog.

You see I want moderators to know how to find things here on thsi blog to help you find waht you need to be a good or even excellent moderator. Look at the Archive in the side bar now. Each post has a link of its own in the archive. these will links for each post on he moderator blog (or the importat ones anyway, like Roles, Schedule, Room Sound ... this one ...), will become he moderator training coming to all moderators as an email follow up form my Aweber.

Ok. Today ....

1. How to Enable Sound so you can hear when someone enters or leave the room or leaves a text chat. Bill can you so the honors and then let us all practice. Every one make sure it works! Remember you must set 2 things:
   
2. File / Options / Sound Tab / Enable Sound and ...
3. Text Chat / Options / Check all 5 boxes at the bottom and especially "Show Date & Time" and "show Text Popup Hint" and "Show Sigh-In/Sign-Out messages"
   
4. Set Status when not listening to the room please... then come back to check what you missed, anytime you are in the room as a moderator.
   

RoomStatus

How to Set your Room Status ...
to Let People Know if you are not listening to the room temporarily while moderating

Video Demo (ignore that is says Sound Enable... this IS about Room Status):





Now that you know how to setup your room to become aware when someone comes or goes or enters a text message in the room with tones, pop ups and text chat colors (see yesterdays post), its time to learn how to place yourself on one of the "not available" statuses if you are not listening or need to step away when moderating.

Lets say you must go to the kitchen for a snack or you get a phone call, or are distracted in a Skype chat while you are a moderator in the room. And a visitor comes in but you can not respond because you stepped away.

If you place yourself on one of these other room statuses temporarily, then they can know why you are not responding if they speak or text to you. The video will help you choose any of these:

• Away
• N/A
• One The Phone
• Occupied
• Out to Lunch

Basically, to set your room status to "Away" or any of the above, do this:

• right click your name and choose a status
• when you are back, right click your name again and
  
• choose the top "online" status
  

While you are "away", any visitors will understand that you may not respond immediately and hopefully will wait for you to get back. Please do check the text chat when you get back and then respond to them. Also, please always greet people by both voice and text in case they do not hear or see your greeting. And ask them how you can help them.

We will get into more of how you can help them, and how to know if they are a member of Sale Funnel Secrets, who their sponsor is, etc, ... in another post. Some suggestions for now are below to get you started. Please though...

Always report their presents in the room. Report this on the moderator Skype as soon as possible Do this by copying and pasting from the room text chat to the moderator group Skype. Also report (copy/paste) their text chats ... and what they needed so we can get back to them. If you do not know the answer to their question, or they do not hae a question, or as often as possible in all cases actually, do this with all visitors:

1. Always Report visits in the Moderator Skype - We need their full name and country so we can get back to them,
   
2. Tell them we will get back to them with more information regarding their question.
   
3. Tell them they are welcome to come back during one of the twice daily group support & training sessions, showing them the schedule in the room.
4. Give them the url for the home page in the room http://incomeassurance.com/blog/?p=4
5. and ask them to copy that to an outside browser and print the schedule to post near the computer or where ever they will see it to remind them.
   
6. Ask them if they would like to book mark the schedule page
   
7. Show them our contact information below the webform in upper right of the room or my blog http://incomeassurance.com/blog ...
8. Ask them to Skype us their questions, and if they need to get Skype for free TEXT CHAT (not just voice, no microphone is needed)... with us, encourage them to do that and ...
   
9. let them know they can download Skype free, get Skype Tips and Movies here: http://incomeassurance.com/skype
   
10. Explain that we use Skype for text messaging, not just speaking so there is no headset or mic needed to text with us live anytime, Hyla is in S. Africa and Julie (the founder) is in the USA.
    
11. And also explain that, if they want free training updates, a subscription to the blog sends them a weekly link to the live and archived trainings, on Thursdays, with a link to each of the 7 archives and post for the previous week's seven topics, audios and video demos.
    

Steps&Topics

Thank you for filling out the ModLeadCapture page & Ezine Order form.

Here is what to do next...
You may prefer to print this list if you can not do it now... and post it where you can see it... add to your to do list:

1) Look for an email.... confirm if needed and look for the email with subject:
Mod Lead Capture: Thanks for your order

2) Reply to it with specifics on your needs and how we can help you... and
how you can help us (lets discuss it if we have not yet done so, in private Skype).
I'll get more detailed with this later... maybe in the Mod Lead Capture follow up email messages.

3) Start to go throught eh Setup steps. There are 4 overviews of the various list building levels. breaking the 12 Setup Steps into 4 levels (Basic, Intermediate, Advanced & Mastering Profitable List Building) below... with links ot the actual setup steps.

4) After setting yourself up so you can grow a list ... (with our assistance tailored to your needs)... we would like you as our Live 24 hour Support Team in the Conference Room (note to Hyla or me-add link there)... to have some references that will be helpful to you as a moderator. This post will serve as a Reference Guide for Support. It will help you find different aspects of the system (Steps & Topics) which will assist & support you in guiding members who need help in the room.



------------------SETUP STEPS-------------------

*******

Basic List Building Setup:

070816-Title Steps 01 Basic Steps 1-3.mp3





Setup Step 1 - Creating your own ezine in Aweber
Setup Step 2 - Squeeze Page Setup & Testing to Capture Leads
Setup Step 3 - First 6 Custom Global Fields & AllMyLinks

*******

Intermediate List Building Setup:

070816-Title Steps 02 Intermediate Steps 4-6





Setup Step 4 - Automating Your Follow Up By Grabbing SFS Ezine messages
Setup Step 5 - Customize SFS Ezine Messages With 6 Global Fields in Aweber
Setup Step 6 - Traffic & The 5 Day Marketing Plan

*******

Advanced List Building Setup:

070816-Title Steps 03 Adncanved 7-9 Blog.mp3






Setup Step 7 - Activate Your Bonuses & Make a Free Blog
Setup Step 8 - Custom GF07 & Your SFS Tips Blog
Setup Step 9 - Make Your Blog's Affiliate Links Visable

*******

Mastering Profitable List Building:

070816-Title Steps 04 Mastering Steps 10-12





Step 10: How to Cultivate Your List
Step 11: Build Targeted Lists & Monthly Bonuses
Step 12: MMG Lead Capture Tips ...


------------ Daily Topics ----------------------

Monday - Blog

Tuesday - SFS (Julie’s System) - SFS Ezine - Bonuses - Steps

Wednesday - New Ideas, AllMyLinks

Thursday - Julie’s Q&A - Questions & Answers

Friday - Aweber Autoresponder Tips, SFS Ezine & Other Shared Campaigns, Global Fields, Automation Rules, etc.

Saturday - List Building, Lead Capture squeeze Page, MMG Tips Tracking & Testing Tips

Sunday - Advertising, Traffic Tips & The Focus Group 5 Day Marketing Plan


---- Cross Ref - Steps & Daily Topics ----------

Step 1 - Friday & Tuesday (Aweber-Fri & SFS Tue)
Step 2 - Saturday & Friday (Sqz Pg-Sat & Aweber-Fri)
Step 3 - Wednesday & Friday (AML-Wed & Aweber-Fri)
Step 4 - Tuesday & Friday (SFS-Tue & Aweber-Fri)
Step 5 - Friday & Tuesday & Wed (Aweber-Fri & SFS-Tue & AML-Wed)
Step 6 - Sunday & Wednesday (Traffic & NewResources)
Step 7 - Tuesday & Monday (SFS & Blog)
Step 8 - Monday & Friday (Blog & Aweber)
Step 9 - Monday & Wednesday (Blog & AllMyLinks)
Step 10 - Saturday & Bonus Day? (ListBlg & Resellrights as bonuses or our Sz page Bonuses)
Step 11 - Saturday & Friday (MMG & Aweber Automation)
Step 12 - Saturday (MMG & Tracking)

Moderators for Sales Funnel Secrets Support Room

Audio of Todays Moderator Training (file MT 070822):



A) Julie's action list.

1. create web page for moderators
2. create members list so that all new moderators know the players
3. redo defalut page in conference room to make it simpler and add menu with options to blog, opt in form for questions and additional information, and training schedule.

B) Things that need to be here on the Moderator Blog are:

1. Reference Files like Step Titles and Moderator Roles.
2. Schedule to fill in Room slots
3. Schedule for Moderators meetings (2pm & 5pm ET daily)
   
4. List of SFS Members
5. moderator code for logging in as a moderator
6. ...Hyla or any one, can you listen to the audio a bove and list more things I mentioned that need to be here.

Audio from Moderator's training August 22, 2007




Audio from Moderator's training August 21, 2007