RoomStatus

How to Set your Room Status ...
to Let People Know if you are not listening to the room temporarily while moderating

Video Demo (ignore that is says Sound Enable... this IS about Room Status):





Now that you know how to setup your room to become aware when someone comes or goes or enters a text message in the room with tones, pop ups and text chat colors (see yesterdays post), its time to learn how to place yourself on one of the "not available" statuses if you are not listening or need to step away when moderating.

Lets say you must go to the kitchen for a snack or you get a phone call, or are distracted in a Skype chat while you are a moderator in the room. And a visitor comes in but you can not respond because you stepped away.

If you place yourself on one of these other room statuses temporarily, then they can know why you are not responding if they speak or text to you. The video will help you choose any of these:

• Away
• N/A
• One The Phone
• Occupied
• Out to Lunch

Basically, to set your room status to "Away" or any of the above, do this:

• right click your name and choose a status
• when you are back, right click your name again and
  
• choose the top "online" status
  

While you are "away", any visitors will understand that you may not respond immediately and hopefully will wait for you to get back. Please do check the text chat when you get back and then respond to them. Also, please always greet people by both voice and text in case they do not hear or see your greeting. And ask them how you can help them.

We will get into more of how you can help them, and how to know if they are a member of Sale Funnel Secrets, who their sponsor is, etc, ... in another post. Some suggestions for now are below to get you started. Please though...

Always report their presents in the room. Report this on the moderator Skype as soon as possible Do this by copying and pasting from the room text chat to the moderator group Skype. Also report (copy/paste) their text chats ... and what they needed so we can get back to them. If you do not know the answer to their question, or they do not hae a question, or as often as possible in all cases actually, do this with all visitors:

1. Always Report visits in the Moderator Skype - We need their full name and country so we can get back to them,
   
2. Tell them we will get back to them with more information regarding their question.
   
3. Tell them they are welcome to come back during one of the twice daily group support & training sessions, showing them the schedule in the room.
4. Give them the url for the home page in the room http://incomeassurance.com/blog/?p=4
5. and ask them to copy that to an outside browser and print the schedule to post near the computer or where ever they will see it to remind them.
   
6. Ask them if they would like to book mark the schedule page
   
7. Show them our contact information below the webform in upper right of the room or my blog http://incomeassurance.com/blog ...
8. Ask them to Skype us their questions, and if they need to get Skype for free TEXT CHAT (not just voice, no microphone is needed)... with us, encourage them to do that and ...
   
9. let them know they can download Skype free, get Skype Tips and Movies here: http://incomeassurance.com/skype
   
10. Explain that we use Skype for text messaging, not just speaking so there is no headset or mic needed to text with us live anytime, Hyla is in S. Africa and Julie (the founder) is in the USA.
    
11. And also explain that, if they want free training updates, a subscription to the blog sends them a weekly link to the live and archived trainings, on Thursdays, with a link to each of the 7 archives and post for the previous week's seven topics, audios and video demos.