DesktopShare

If a visitor comes into the room and needs help doing something, sometimes "seeing" their Computer Desktop and walking them through the task is the best way. Try using Desktopshare mode. Heres how:

1. You can ask them if they would like us to walk them through the task where we can see their computer screen?
2. If they say yes then instruct them how to go to Desktop Sharing mode.
   
3. You will have to logout and back in as a non moderator, and any other moderators are welcome to do the same. While logged in as a moderator, you will not see Desktop Sharing that someone else takes the room into. Also, if someone should come into the room after Desktop Sharing has started, you can not see it either, unless first returning the room to Standard mode then go back in to Desktop Share.
4. For the visitor to go to Desktop Sharing, you will have to give them a Temporary Guest Moderator code: G3H3N6M2
5. Instructions to go into Desktop Share: a) Log in as a moderator by checking the little box to be a moderator on the login page. b) Use that Temporary Guest Moderator code: G3H3N6M2 in the bottom of the login box. When you login as a moderator, you will be blue (tell your guest). c) From the moderator menu above, choose Desktop Sharing (remember they will see the Moderator Menu, but you will not see that... where the Browser menu is for non-mods, mods will see a Moderator menu.
6. Your talk button is now at the top as a non-mod and their talk button is in their task bar at the bottom of their screen. Tell them they do not need to come back to the room to talk to you.
7. Please remember to not leave the guest in Desktop Share mode. When done please ask them to come back to the room and return to standard mode. Even if they leave the room, the room can remain stuck in Desktop Share unless you all logout and back in.
   
8. If Desktop Sharing gets stuck (as in you are no longer seeing what is happening new on their computer and the screen seems to freeze) just instruct them to come back to the room and go to stantard mode, then back into DesktopShare again.
9. A video of how to login as a moderator and how to go into and out of desktopshare is coming soon... uploading now on BYO now. Ask me for it. This video can be useful to show visitors needing help with logging in as a moderator and going into Desktop share. I hope to place this video and the instructions on its own post to link ot form teh room so you can give them the url to watch on their own... or ask Hyla or I to send to them in their Support Skype.